Calypso is pleased to announce that our Product Support team has successfully achieved certification to ISO 9001:2015 and TickITplus at the Foundation level. The certification covers all Calypso support sites around the world, including our newest location in Dublin, Ireland.
“Improvement in our service has been a continuous process. We are in our eighth year of a quality system certification and have seen significant improvements in case resolution time over this period.”
— Denis Plisson, Head of Calypso Product Support
With this renewal, Calypso Product Support continues to lead the industry. We are the only financial technology firm in the world that has met the latest standards for both certifications, just as we were the first in our industry in 2011 to achieve ISO 9001 with TickITplus.
The latest ISO standards are more rigorous than earlier versions. They emphasize leadership, measurable performance, and risk-based thinking, ensuring quality management is embedded in the support infrastructure.