Calypso is pleased to announce that our Product Support team has successfully achieved certification to ISO 9001:2015 and TickITplus at the Foundation level. The certification covers all Calypso support sites around the world, including our newest location in Dublin, Ireland.
“Improvement in our service has been a continuous process. We are in our eighth year of a quality system certification and have seen significant improvements in case resolution time over this period.”
— Denis Plisson, Head of Calypso Product Support
The latest ISO standard is more rigorous than earlier versions. It emphasizes leadership, measureable performance, and risk-based thinking, ensuring quality management is embedded in the support infrastructure.
This successful, independent third-party certification confirms Calypso Product Support’s leadership position in the provision of service.