Our fully cloud managed Calypso solution provides all the services needed to enable you to focus on the business benefit. Our standard service includes hosting, security, disaster recovery, onboarding, penetration testing, performance tuning, application monitoring 24-hour support.
Our dedicated cloud onboarding team, work with each new cloud client to establish a plan to implement their Calypso environments that meet their specific requirements for sizing, performance and third-party interfaces. Each client has a dedicated analyst to guide them through the process and ensure the correct infrastructure choices are made to meet business expectations
Cloud Support Service
24 x 7 Support: Our award-winning Calypso Cloud solution is backed up by a highly experienced support team who are available 24 hours a day to investigate any infrastructure-related issues and to action requests for changes to the current set up. We provide all clients with their own customer portal for entering requests and tracking their progress. The portal is also a growing source of knowledge and self-help articles.
DR is a core aspect of our standard Calypso Cloud service. All clients benefit from our high availability architecture that ensures a secondary site can take over from the primary sight at short notice with no loss of data. This ability is regularly tested with fire drills several times a year.
Our dedicated cloud team of specialists are highly experienced in rebasing Calypso and client data seamlessly between monthly releases and new versions. This is a service already used by several customers and utilizes the Calypso Automated Testing Tool to ensure the quality of the rebase and your data, and enabling you to benefit from all the latest features as they are released.
Cloud Business Services
Our Cloud Business Services are only for Calypso Cloud clients and provide them with a range of additional options to leverage cloud to enhance business outcomes using Calypso. These options include live support with direct access to Calypso experts, re-active end of day monitoring to reduce business impact of critical batch job failures and market data services to ensure the quality of data and pricing.